
Customer Support Executive, Customer Support
1 week ago
Graduate in any stream
1+ year of mandatory experience in inbound calls
**Languages**: Hindi and English
Experience in eCommerce domain a must - voice / non-voice processes - managing customer queries on their own
Job summary
GlowRoad is a social commerce company that sells products to customers at wholesale prices and helps them resell on Facebook and WhatsApp. It also provides them with all reselling services like logistics network, e-commerce website, and the ability to collect cash.
Key job responsibilities
Handling Inbound /Outbound calls and ensuring that all valid customer concerns are being dealt with immediately.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Identifying the issues in the system and highlighting them to managers
Taking the extra mile to engage customers
Coordinating with internal team members for fast resolution of customer query
Ability to handle about 90-100 inbound calls per day
Additional language - Tamil Malayalam kannada Telugu
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