Customer Service Agent

1 week ago

Hyderabad Telangana, India CurrentBody Full time

**About Us**:
We are The Beauty Tech Group. Driven by a mission to bring cutting-edge beauty technology into homes across the globe, CurrentBody evolved into The Beauty Tech Group.

We were built to lead, not follow—pioneering the future of beauty tech through innovation, expertise and transparency. From revolutionary at-home devices to transformative skincare solutions, our portfolio of brands—CurrentBody Skin, ZIIP Beauty, Tria Laser and CurrentBody Skin: The Clinic— is changing the way the world approaches skincare.

At The Beauty Tech Group, we’re not just creating products; we’re building the future of beauty.

**About the Team**:
Our Customer Service team are key to our organisation and dedicated to delivering exceptional service and support to our customers. As the first point of contact, the team plays a critical role in maintaining and enhancing our customer relationships.

**About the Role**:
As the foremost provider of beauty devices, we handle a wide range of products and have suppliers and customers across the world. This role will see you interact with customers across the globe to ensure they receive top class customer service.
- Maintain customer records by updating account information and recording details of any customer issues/enquiries
- Maintain knowledge about the company’s range of products to ensure you can offer great advice to the customers pre and post-purchase
- Liaising with other departments to resolve queries and obtain information for customers
- Online live text chat with on-site visitors helping them with product advice
- Managing logistics and deliveries
- Working with different payment systems

Willingness to work night shifts

Excellent communication skills

Ability to handle both inbound and outbound calls

Strong problem-solving and customer-focused approach

Passion for customer service

Able to work under pressure in a fast-paced environment

Follows work ethics and is a good team player

A minimum of 1-2 year experience in Order management/Customer-centric role is a must

**Some of our Benefits**:
6 LPA + Night shift allowance

Travel support

Friendly and supportive team environment

Opportunities for growth and development

**What happens next?**

**1st stage** - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

**2nd Stage** - A one-hour interview where you can expect competency questions. In most cases this is held in person.

As an inclusive employer please do let us know if you require any reasonable adjustments.

**Equal Opportunities

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