Tele Caller Executive

2 days ago

Kanchipuram, India WEBASTO ROOF SYSTEMS PVT LTD Full time

A Telecaller, also known as a Phone Agent or Customer Service Representative, is responsible for making and receiving phone calls to promote products or services, gather information, or provide customer support. They act as a point of contact for customers, addressing their inquiries, resolving issues, and potentially generating sales. Telecallers play a crucial role in various industries by facilitating communication and building relationships with customers. Key Responsibilities: Outbound Calling: Making calls to potential customers to introduce products or services, explain their features and benefits, and persuade them to make a purchase or schedule an appointment. Inbound Handling: Addressing customer inquiries, complaints, and requests via phone calls, providing information, and resolving issues effectively. Lead Generation and Sales: Identifying potential customers, qualifying leads, and converting them into sales through persuasive communication. Customer Relationship Management: Building and maintaining positive relationships with customers by providing excellent service and support. Record Keeping: Maintaining accurate records of customer interactions, call logs, and sales data using appropriate systems. Product Knowledge: Staying updated on product features, benefits, pricing, and promotions to effectively communicate with customers. Compliance: Following telecalling scripts, company policies, and legal regulations during all interactions.

**Job Types**: Full-time, Part-time, Fresher

Pay: ₹8,894.74 - ₹27,657.09 per month

Expected hours: 40 per week

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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