Icm In-business Quality Assurance

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization.

The ICG In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICG business area, Independent Risk and critical stakeholders and regulators.

This role reports to the ICM In-Business Quality Assurance - Credit Processes Lead

Key responsibilities include:

- Support Credit Processes Leads and Function Head in executing the quarterly reviews by conducting process and file reviews. Assist in providing effective credible challenge during QARs to Portfolio Managers, as regards credit processes quality (loan booking, legal documentation, collateral valuation) to ensure that weaknesses in such processes are identified and escalated as appropriate
- Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
- Under the supervision of the In-Business Quality Assurance CP Lead, support execution of the following:

- Consistent and objective assessments during QARs
- Subsequent follow-up on corrective actions that were raised during QARs
- Assist in preparing quarterly reports to ICG business management that communicate and measure results and identify negative trends and potential solutions
- Assist WLCR IBQA function in the establishment of IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
- Support the Credit Processes Function Head for IBQA on internal projects and initiatives
- Support ICM Voice of the Employee (VOE) initiatives
- Travel (less than 10%)

**Knowledge/Experience**:

- Demonstratable quality assurance experience, including 6-8 years in wholesale banking credit operations, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
- Understanding of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes
- Understanding of risk management and controls frameworks related to wholesale lending credit risk management or another financial risk discipline
- Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
- Ideally, credit operations background, with experience on day-to-day credit support functions associated with loan processing, legal documentation, collateral valuation and stress testing
- Understanding of QA policies and procedures with the ability to execute change seamlessly
- Strong awareness and adherence to the control environment including Quality Assurance

**Skills/Competencies**:

- Demonstrated success at execution of responsibilities in a large financial institution
- Proven culture carrier and a string team player
- Impeccable interpersonal skills, with the ability to build relationships
- Solid organizational skills with ability to manage time and prioritise effectively with little supervision
- Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
- Seasoned Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

- **Job Family Group**:
Risk Management
- **Job Family**:
Business Risk & Controls
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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