Service Advisor

6 days ago

Vellore, India Sarvesh Ford Full time

We are hiring a talented Service Advisor professional to join our team. If you're excited to be part of a winning team, Sarvesh Ford, Vellore is a great place to grow your career.

**Responsibilities for Service Advisor**
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases

**Qualifications for Service Advisor**
- Working knowledge and experience of automotive products, repairs and parts
- Secondary education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Continuing education and knowledge acquisition on the function and repair of newer vehicles
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Vellore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**

+91-XXXXXXXXXX

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