Systems Integration Advisor

2 weeks ago

Chennai, India NTT DATA Full time

**Req ID**: 193327

We are currently seeking a Systems Integration Advisor to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Person on this position is responsible for Voice Build and Maintain for a large portfolio of voice products with main focus on Contact Center environment. Person will be part of Global Voice Build team. The team cover project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client/business globally.

**Key Responsibilities:
- Manage implementation, overseeing build, validation and closure phases for various projects
- Plan implementation tasks, including change management and communication
- Manage vendor interaction and activities
- Validate installed solution against design record
- Direct liaison with other development and support teams locally and globally
- Provide technical expertise during audits
- Work with global teams on global standards and configuration to build "Best In Class" standards

**Key Skills**:

- Experience in managing contact center-scale voice deployments on a variety of platforms
- Familiarity with a heavily controls-focused environment highly desirable
- Experience in customer support in a time-critical environment solving time critical production issues and problems
- Networking experience (CCNP level)
- Sip/MGCP/H323 protocol handling
- Having working experience in SBC(Ribbon)
- Software development experience integration.
- Strong communication, organization and planning skills
- Ability to react to a dynamic environment
- Strong problem-solving skills and analytical approach
- Strong team-player and collaborator
- Fluent English written and spoken

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

**Job Segment**:
Cloud, Consulting, Network, CCNP, Cisco, Technology

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