Reservation Executive

**Job Title**: Reservations Executive

**Department**: Sales & Marketing

**Reports to**: Sales Director

**Job Summary**:
The Reservations Executive is responsible for efficiently managing the booking system, ensuring that customer reservations are accurately recorded, processed, and confirmed in a timely manner. The role includes direct customer interaction, resolving issues, providing information, and maintaining the reservations database. The Reservations Executive ensures that guests or customers have a seamless booking experience from the initial inquiry through to the confirmation of their reservations.

**Key Responsibilities**:

- **Reservation Management**:

- **Customer Service**:

- **Coordination**:

- **Sales & Upselling**:

- **Record Keeping & Reporting**

**Skills & Qualifications**:

- **Education**: High school diploma or equivalent required; a degree in hospitality management or a related field is a plus.
- **Experience**: Previous experience in a reservations or customer service role, preferably within the hospitality or travel industry.
- **Communication**: Excellent verbal and written communication skills.
- **Customer Service**: Strong customer-focused approach with the ability to manage multiple tasks and prioritize effectively.
- **Attention to Detail**: High level of attention to detail to ensure accurate reservation data.
- **Multitasking**: Ability to handle high volumes of calls and reservations simultaneously, particularly during peak periods.

**Working Conditions**:

- **Schedule**: Full-time, may include weekends and holiday shifts.
- **Work Environment**: Office-based

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person