IT Helpdesk Technician

4 days ago

Gurgaon, India WIZFAIR PVT LTD Full time

**JOB DESCRIPTION**

We are looking for a competent **Help desk technician **to provide fast and useful technical assistance on computer systems. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Role : IT Helpdesk Technician

**Requirements**:

- Should have 1+ years of Experience in IT Helpdesk Technician
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues.
- BSc/BA in IT, Computer Science or relevant field

**Responsibilities**:

- Install new software or hardware.
- Research and procure IT hardware and supplies.
- Participate in IT inventory asset management.
- Assist in backup and recovery of digital assets.
- Troubleshoot network issues.
- Create work logs.
- Process documentation.
- Configure phone systems.
- Serve as an escalation resource.
- Install video and audio conferencing.
- Install and configure new printers, copiers and other equipment.
- Repair hardware.
- Maintain computer infrastructures of the company.
- Assist new users with computers and software issues.
- Train employees on new systems.
- Perform software updates.

Job Type - Full Time, Regular/Permanent

Shift - Rotational Shift ( 24/7 )

Work from Office.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Rotational shift

COVID-19 considerations:
MASK

Ability to commute/relocate:

- UDYOG VIHAR PHASE 1, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

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