Student Counselor

4 days ago

Kottayam, India ChessEasy Full time

You will serve as the first point of contact for inquiries—initiating outbound calls to warm leads, qualifying interest, and then conducting detailed counseling sessions (via phone or video) to assess each student’s needs and enroll them into the right chess program.

Key Responsibilities

**Lead Outreach & Qualification**
- Place outbound calls to inquiries from website forms, social campaigns, and event sign-ups.
- Use a structured script to gather basic details: student’s age, chess level, preferred format, budget, and timing.
- Update lead status and call outcomes in the CRM; schedule follow-up calls or counseling sessions.

**Student Assessment & Counseling**
- Conduct one-on-one phone/video consultations to dive deeper into students’ goals and experience.
- Recommend the appropriate program tier (Beginners, Post-Beginners, Intermediate) based on skill level.
- Explain class structure: 60-minute sessions, online/offline options, group vs. individual formats, fees in INR, and scheduling flexibility.
- Highlight academy strengths: FIDE-rated coaches, multilingual instruction (English, Malayalam, Hindi), and proven curriculum.

**Enrollment Support & Follow-Up**
- Guide families through the registration process, including documentation and payment methods (Google Pay, bank transfer, PayPal).
- Conduct a “welcome check-in” during the student’s first month to gather feedback and ensure satisfaction.

**Reporting & Collaboration**
- Track daily/weekly KPIs: calls made, consultations held, conversion rates, and enrollments.
- Share insights with marketing on lead quality, messaging effectiveness, and common objections.
- Liaise with coaches to relay student feedback and any special requirements.

**Job Types**: Full-time, Permanent

Pay: Up to ₹12,000.00 per month

**Experience**:

- Working: 1 year (preferred)

**Language**:

- English (preferred)
- Malayalam (preferred)

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