Customer Support

2 weeks ago

Sarjapura Bengaluru Karnataka, India The Little Gym Full time

**Job Title: Customer Support Executive**

**Location**: The Yard - Sarjapur Road.

**Position Type**: Full-Time

**About Us**: At The Yard, we’re committed to providing an exceptional experience for our customers. We are looking for a passionate and professional **Customer Support Executive** to join our team. If you’re someone who thrives in a fast-paced environment, enjoys solving problems, and is dedicated to delivering excellent service, we want to hear from you

**Responsibilities**:

- **Product Support**: Provide product knowledge and troubleshooting assistance to customers, helping them make informed decisions and resolve issues efficiently.
- **Order Management**: Assist customers with order inquiries, returns, exchanges, and tracking, ensuring seamless and positive experiences throughout.
- **Issue Resolution**: Resolve customer complaints and concerns with patience and empathy, while maintaining a high level of professionalism.
- **Documentation**: Accurately document customer interactions, feedback, and resolutions in the CRM system to improve future service and support.
- **Collaboration**: Work closely with other departments (e.g., sales, operations, and logistics) to resolve customer issues and improve overall service quality.
- **Feedback & Improvement**: Gather customer feedback and relay important insights to management for continuous process and service improvement.

**Qualifications**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer service or customer support, with at least 1-2 years in a similar role.
- Excellent communication skills (written and verbal).
- Strong problem-solving abilities with a customer-centric mindset.
- Ability to multitask, prioritize, and manage time effectively in a dynamic work environment.
- Proficient in using CRM software and customer support tools.
- Empathy, patience, and a positive attitude when dealing with customers.
- Strong attention to detail and organizational skills.

**What We Offer**:

- Competitive salary and benefits package.
- A supportive and friendly work environment.
- Opportunities for career growth and skill development.
- The chance to be part of an exciting and growing company.
- Flexible work schedule options.

Join The Yard and help us provide an exceptional customer experience while growing in a dynamic and rewarding role

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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