Ub- L3

**Experience**: 4 - 10 Years

**Location**: Cochin RO (CTL)Kerala

**Nature of Job**: After-Sales

**Job role**: Product & Field Support

**BU - UB Department ( Service - UB )**

**L3 - Area Service Manager**

**Job role**

**Area Service Manager, Urbanite Business**

**Educational Qualifications**

**B.E./B. Tech. preferably in Electrical/ Electronics Engineering**

**Responsibilities**:

- Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
- Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
- Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits
- Improve Dealership capability by development and training of dealer service personnel 'Manpower'
- Guide dealer team to establish/upgrade/maintain Service 'Infrastructure' in accordance with updated guidelines.
- Establish, Sustain and Improve service 'Process' at dealerships for Better Customer Service Experience
- Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
- Readiness check for the Network under expansion.
- Provide regular customer feedback on product and competition.
- Warranty audit
- Seamless Installation of Charging Stations through Vendor/ Dealer personnel.

**Competencies**

**Technical/ Functional**
- Good process orientation and analytical skills
- Decision Making and Creativity

**Behavioural**
- Good negotiation and organizing skills
- Excellent communication skills
- People management