Instructional Designer

**Company Description**
Our Global L&D team is focused on designing, developing, and delivering people-centred learning solutions and training programs across the employee lifecycle. We enable all our people to grow, develop, and live their best lives in a diverse and inclusive environment, working alongside the most innovative colleagues in the world.

Our team is responsible for building the architecture, plan, and consulting for end-to-end content development. We partner with leaders managing programs for audience from Early in Career to VP+ and helping these teams realise their business priorities by delivering measurable outcomes through learning solutions.

**Role**

**Job Description** What you get to do in this role**:

- Conduct needs analysis that leads to effective design strategies aligned with company and organisational goals and articulate the measurable business impact of the learning solution.
- Design high quality learning programs and curriculum strategies for a variety of delivery types (eLearning, video, instructor-led, blended, etc) in partnership with individuals and groups, across multiple organisations.
- Write scripts for voice over audio and instructional text and work collaboratively with Content Developers to turn storyboards and scripts into finished deliverables.
- Conduct course evaluations to determine effectiveness of training and incorporate measurement and assessment results into future projects.
- Anticipate how changes in the organisation or industry may impact the team and identify innovations to the way we design, develop, and deliver training.

**Qualifications** To be successful in this role you have**:

- Minimum 8+ years’ experience in a training environment, preferably for a Product organisation within a major technology company that uses instructional design
- Experience building large, multi-audience, highly complex learning programs from the ground up.
- Knowledge of adult learning principles, course development methodologies (ADDIE, SAM), and Kirkpatrick's training evaluation levels.
- Experience designing and developing a variety of learning offerings: web-based/eLearning, video, instructor-led classes, blended learning, assessments.
- Demonstrated writing ability with emphasis on writing scripts for eLearning and video narration
- Demonstrated experience with learning and design tools, including eLearning development tools and learning management systems. Articulate Storyline and Rise strongly preferred.
- Practical use of Camtasia, Premier Pro, Photoshop, and Illustrator.
- Strong attention to detail, accuracy, and analytical skills coupled with good verbal and written communication skills.
- The ability to work collaboratively in a multidisciplinary global team with a flexible work style.
- Strong organisational skills and is disciplined with time to effectively manage multiple projects simultaneously.

FD21

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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