Cloud Support Eng. I

Bachelor’s degree OR equivalent experience in a technical position
- 2 to 5 years of experience in a technical position.
- Able to multitask, prioritize, and manage time efficiently
- Ensure customer satisfaction and provide professional customer support.
- Excellent customer support skills & strong problem solving skills

Job summary

Amazon has built a reputation for excellence with a mission to create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.”

Amazon Web Services (AWS) is carrying on that tradition as the global leader in Cloud technologies. As an increasing number of enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to help our customers navigate the operational challenges and complexities of cloud computing.

Every day will bring new and exciting challenges on the job while you:

- Work on critical, highly complex customer problems that will span multiple AWS services.
- Write and interpret configuration scripts for customer environments to install programs, configure logging, and modify configuration files.
- Dive deep to resolve problems at their root, looking for failure patterns and suggest fixes.
- Leverage your extensive support experience to work with internal AWS teams on improving our services.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Create tutorials, how-to videos, and other technical articles for internal and customer communities.

**Responsibilities**:
AWS is seeking talented individuals, well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and continuous integration, who are not constrained by how “things are usually done”. As an AWS Premium Support Engineer, you would typically be involved in the following activities on a day-to-day basis.

Empower AWS customers who use AWS deployment management services, including but not limited to:

- CloudFormation, (Infrastructure as Code)
- Elastic Beanstalk
- ECS (Orchestrating Containers)
- OpsWorks (Automate Operations)
- CodeDeploy, CodePipeline, CodeCommit (Implementing CI/CD pipelines on AWS)
- AWS Core Services like (EC2, VPC, IAM, ELB and S3)

Act as customer’s advocate and have a strong voice into the product development teams. This includes:

- Raising feature requests on behalf of the customers’ use cases.
- Ensuring timely communication and driving technical issues towards closure.
- Raising bug reports.
- Help customers architect and optimize their AWS infrastructure.

Apart from working on a broad spectrum of technical issues, an AWS Premium Support engineer will also coach/mentor new hires, develop and deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting top talent, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

AWS Premium Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST

aws-support-blr-dep

aws-support-blr

AWSINDIA
- Proficient with Linux (Ubuntu, CentOS, RedHat) and/or in any unix flavors
- Basic understanding with kubernetes, docker or DevOps technology general.
- Experience with networking protocols such as HTTP, DNS, DHCP ,TCP/IP etc.
- Demonstrated experience in Linux OS and network troubleshooting.
- Good understanding of cloud and virtual infrastructure like VM, Hypervisor etc.
- Any scripting language experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

SupportEng#DEP