Customer Experience Advisor

six core values

are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:
While the job role is titled "Advisor," the tasks are primarily data-entry in nature - extracting details from documents and entering them into the system with precision. Ideally, the individual should have a basic understanding of technology and strong communication skills, as they may occasionally be required to liaise with the product team.

Location: Remote

Shifts: 24x7 Rotational Shifts

What you’ll be doing everyday:
Applicant Support & Advising- Assist applicants with program inquiries and requirements- Provide advisement to students on alternative program options that meet their interests and educational backgrounds-
- Action deferral-related processes and inquiries- Action refund-related processes and inquiries- Assist students in meeting enrollment conditions and resolve uncertainties post-offer- Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required Document & Eligibility Review- Review student documents to ensure student eligibility for consideration across diverse educational backgrounds School & Partner Collaboration-
- Communicate with our partner school and assist students in meeting enrollment conditions and resolve any uncertainties.

Communication & Process Guidance- Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received.

Process Maintenance & Improvement-
Meeting Key Performance Metrics-
- Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.

What you bring to the table:
- An associate's or Bachelor's degree is an asset.- 1-3 years of customer service experience.- Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness- Strong analytical abilities, detail-oriented, and a high level of accuracy- Working knowledge of Google spreadsheets, Microsoft Word, and Gmail- Adept in researching and problem-solving capabilities- Someone who thrives in a collaborative, teamwork environment- Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy- Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures-
- Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships- Excellent interpersonal skills and verbal and written communication skills

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.