Call Centre Agent

1 week ago

Kolkata West Bengal, India Weave Communications & Events Full time

**Job Summary**:
Responsible for handling inbound and outbound calls related to customer inquiries, lead management, campaign feedback, and service-related support

**Key Responsibilities**:

- Handle inbound calls from dealers, influencers, and consumers
- Make outbound follow-up calls for pending leads, verifications, or campaign feedback
- Accurately log each interaction in CRM or lead management system
- Assign or escalate leads to appropriate sales or service teams
- Provide information on product benefits, schemes, or current campaigns
- Ensure timely follow-up on leads until closure or handover
- Maintain call quality standards and meet daily call/lead targets
- Prepare and share daily reports or call summaries as per SOP
- Collect feedback and complaints and escalate unresolved issues

**Skill Requirements**:

- Strong communication skills in English, Hindi and Bengali
- Basic computer skills (MS Excel, ZOHO CRM navigation)
- Ability to handle pressure and meet timelines
- Prior experience in customer support or telesales preferred

**Location**:
Office premises or remote (as per project requirement)

**Job Types**: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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