Telecaller- Pre

1 week ago

Daryaganj Delhi Delhi, India Solh Wellness Pvt. Ltd. Full time

**Position Overview**

We are seeking a motivated and empathetic **Telecaller (B2C)** to handle both **pre-sales and post-sales calls** for our Prarambh Life (PL) addiction recovery courses (3-month & 6-month programs). The role involves nurturing inbound leads, explaining program details, handling objections, closing sales, and providing after-sales support to ensure high customer satisfaction and retention.We are seeking a motivated and empathetic **Telecaller (B2C)** to handle both **pre-sales and post-sales calls** for our Prarambh Life (PL) addiction recovery courses (3-month & 6-month programs). The role involves nurturing inbound leads, explaining program details, handling objections, closing sales, and providing after-sales support to ensure high customer satisfaction and retention.

**Key Responsibilities**

**-**Call and qualify incoming leads generated through campaigns.
- Explain the Prarambh Life courses (3-month prevention/low-risk program, 6-month moderate/high-risk program).
- Address queries regarding substance use and new-age behavioral challenges (e.g., screen addiction, smoking).
- Share program features such as **AI + human intervention, language options (Hindi/English), affordability, and accessibility**.
- Understand customer concerns (pricing, time availability, expectations) and handle objections tactfully.
- Fix appointments with psychologists if needed for deeper consultations.
- Maintain lead records, call notes, and follow-up schedules.

**Post-Sales (Retention & Support)**:
**-**Welcome enrolled users with onboarding calls.
- Explain how to access the Solh app, guided plans, and program features.
- Follow up regularly to ensure engagement and reduce dropouts.
- Gather customer feedback and escalate concerns if required.
- Maintain long-term relationships to encourage referrals and continued usage.

**Key Skills Required**
- Excellent verbal communication skills in **Hindi & English**.
- Active listening and empathy to connect with individuals dealing with addiction or stress.
- Ability to **handle objections** and close sales without being pushy.
- Good organizational skills for managing leads, follow-ups, and CRM tools.
- Strong persuasion, confidence, and patience.
- Basic knowledge of digital platforms (WhatsApp Business, CRM tools, Excel).

**Job Types**: Full-time, Permanent, Internship
Contract length: 3-6 months

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8595370108

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