Process Executive

1 week ago

Mumbai Maharashtra, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Manage daily operations related to customer service in the mortgage domain
- Utilize MS Excel to analyze data and generate reports for process improvement
- Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction
- Collaborate with team members to streamline processes and improve service delivery
- Monitor and track collection activities to minimize loss and ensure compliance with company policies
- Provide accurate and timely information to customers regarding their mortgage accounts
- Assist in the development and implementation of strategies to enhance customer experience
- Conduct regular audits to ensure adherence to established procedures and identify areas for improvement
- Prepare and maintain detailed documentation of customer interactions and process changes
- Support the team in achieving performance targets and meeting service level agreements
- Participate in training sessions to stay updated on industry trends and best practices
- Contribute to the continuous improvement of processes by providing feedback and suggestions
- Ensure all activities are conducted in accordance with regulatory requirements and company standards

**Qualifications**
- Possess strong technical skills in MS Excel including data analysis and report generation
- Demonstrate domain expertise in Customer Service (Mortgage) and Collection-Loss Mitigation (Mortgage Loans)
- Exhibit excellent communication and interpersonal skills to effectively interact with customers and team members
- Show ability to work independently and as part of a team to achieve common goals
- Display strong problem-solving skills and attention to detail to ensure accuracy and efficiency
- Have a proactive approach to learning and adapting to new processes and technologies

**Certifications Required**

Certified Mortgage Servicer (CMS) Microsoft Office Specialist (MOS) in Excel

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