Restaurant Captain

**Customer Service**: Welcoming guests, guiding them to their tables, and ensuring their needs are met throughout their dining experience.
- **Managing Staff**: Coordinating with hosts/hostesses, servers, and other front-of-house staff to ensure smooth service. Assigning tasks and delegating responsibilities as needed.
- **Table Maintenance**: Monitoring table turnover, ensuring tables are promptly cleared and cleaned, and overseeing table setups to maintain an organized and visually appealing dining area.
- **Menu Knowledge**: Having a thorough understanding of the menu offerings, including ingredients, preparation methods, and any special dietary considerations, to assist guests with their selections and answer any questions they may have.
- **Handling Issues**: Addressing any customer complaints or concerns promptly and effectively, and escalating issues to the management team if necessary.
- **Upselling and Promotions**: Recommending additional menu items, specials, or promotions to enhance the dining experience and increase revenue.
- **Training and Development**: Providing guidance and training to front-of-house staff to ensure they deliver exceptional service and adhere to restaurant standards.
- **Sales Reporting**: Tracking sales, reservations, and other relevant metrics to help inform decision-making and improve restaurant performance.
- **Scheduling**: Assisting with the scheduling of front-of-house staff to ensure adequate coverage during peak hours and special events.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Idukki, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)

Willingness to travel:

- 25% (required)

Work Location: In person