Patient Services Representative

2 days ago


Mohali Punjab, India 3D Solutions LLC Full time

**Job Summary**:
We are looking for a compassionate and organized **Patient Services Representative** to be the first point of contact for patients. This role involves greeting patients, scheduling appointments, handling inquiries, and ensuring a smooth and positive experience throughout their visit.

**Key Responsibilities**:

- Greet and assist patients in a courteous and professional manner.
- Schedule, confirm, and reschedule appointments.
- Register new patients and update existing patient information.
- Answer phone calls and respond to patient inquiries.
- Collect co-pays and verify insurance details.
- Maintain patient confidentiality and follow HIPAA guidelines.
- Coordinate with medical staff to ensure timely patient flow.
- Handle patient complaints or escalate them to the appropriate department.

**Required Skills & Qualifications**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- 0-2 years of experience in a healthcare or customer service role.
- Excellent communication and interpersonal skills.
- Basic computer skills and familiarity with medical software (EMR/EHR).
- Ability to multitask and remain calm under pressure.
- Strong attention to detail and organizational skills.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Work Location: In person



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