Title Searcher

5 days ago

Bengaluru Karnataka, India Orchestrate Full time

**Job Title: Quality Manager - Title Search Process**

**Location: Bangalore (BLR), Work from Office**

**Key Responsibilities**:

- Quality Control: Oversee the quality of title search processes to ensure accuracy, compliance, and adherence to client requirements.
- Process Improvement: Identify areas for improvement and implement strategies to optimize accuracy, efficiency, and TAT (Turnaround Time) within the title search workflow.
- Team Leadership: Lead, mentor, and manage a team of quality analysts; provide ongoing coaching to maintain high performance standards.
- Training and Development: Develop training programs and conduct sessions for the title search team on quality standards, process updates, and best practices.
- Metrics & Reporting: Track quality metrics, analyze performance data, and provide reports on quality trends, team productivity, and compliance with SLAs.
- Client Communication: Work closely with client-facing teams to ensure client feedback is addressed and maintain high levels of client satisfaction.
- Root Cause Analysis (RCA): Conduct RCAs for errors and defects to identify root causes, design corrective actions, and implement preventive measures.
- Compliance and Audits: Ensure compliance with regulatory standards and company policies; prepare for and conduct internal quality audits.

**Requirements**:

- Educational Qualifications: Bachelor’s degree in Business, Law, or related field. Advanced degrees or certifications in quality management are a plus.
- Experience: Minimum of 5 years of experience in title search or title insurance, with at least 5 to 8 years in a quality control or management role.
- Fidlar,Titlepoint,Laredo and Data trace, Netroonline knowledge is must
- Technical Skills: Proficiency in title search software and quality management systems. Familiarity with Excel, data analysis, and reporting tools is a must.
- Analytical Abilities: Strong analytical skills, especially in identifying trends, conducting root cause analysis, and implementing corrective actions.
- Communication Skills: Excellent written and verbal communication skills, with the ability to articulate quality issues clearly and interact professionally with clients and team members.
- Attention to Detail: Exceptional attention to detail and accuracy in handling complex title search data and documentation.
- Leadership Abilities: Proven experience in leading and motivating a team, fostering a culture of quality, accountability, and continuous improvement.

**Additional Information**:

- Location: Bangalore, Work from Office
- Compensation: Competitive, based on experience and qualifications.

Pay: ₹9,547.72 - ₹34,445.43 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Night shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

Application Deadline: 26/12/2023

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