Sales Support Coordinator, Voyage

**Sales Support Coordinator, Voyage**:
Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions.

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

**Job Location: Goregaon, Mumbai, India**

**As Sales Support Coordinator Voyage Services you will focus on these responsibilities**:

- Develop and maintain Customer Satisfaction
- Maintain day-to-day contact with customers, building strong relationships with key stakeholders through the phone
- Handling customer inquiries, orders, and complaints in a timely and satisfactory manner,
- Answer requests and send sales information to customers (e.g. lead times, product information)
- Work in Tender
- and Capture teams, ensuring timely and correct Bid preparation and tender submission,
- Update relevant customer (account) and Opportunity Information in CRM
- Compile customer quotes for transactional Sales and where relevant for projects
- Confirmation of Customer Orders Received (PO)
- Support in the preparation of tender submission documents
- Meet specific
- and team performance targets.
- Balance capacity and manage priorities in the global Sales Support Team
- Secure process quality and Business Governance practices
- Assist the credit control team with the collection.
- Collect and share relevant market intelligence and competitor information.
- Support in sales (-marketing) related campaigns

**The below will enable you to shine in this role**:
**Qualification & Experience requirement**:

- Any graduate with 1-5 years of relevant experience
- Experience in interaction with external stakeholders confidently
- Excellent English communication skills
- Negotiation Skills
- Problem solving & decision-making skills
- Reporting & analyzing skills
- Teamwork Skills

**Why you and us**:
We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other’s growth and co-creation is the true basis of our innovation. We have the courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

You will be a part of a global organization with a local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

**How to apply**

**Contact**

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.