Urgent Hiring for IT Support @bangalore/ Us Shifts

2 days ago

Bengaluru, India Mount Talent Consulting Full time

Hiring for MNC Client

From 1 to 5 year(s) of experience

₹ 1,00,000 - 3,00,000 P.A.
- Bangalore/Bengaluru

**NOTE- This is an opening for U.S SHIFTS only
**Hiring for-** An MNC Client

**Location**:

- Bangalore

**Domain** Customer / IT Support

**Shift**:

- U.S (Night shift)

**Salary**:

- 30% Hike

**Education**-Any Graduate

**What Would You Do:

- **
- **
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.**
- ** You will also be responsible for closing the fault and complaints within SLA's.**:
**We are looking for individuals who have the following skill-set:

- **
- Adaptable and flexible
- Problem-solving skills
- Written and verbal communication
- Negotiation skills

**Roles and Responsibilities**:

- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team's workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
- Role:_Technical Support - Voice / Blended
- Salary:_ 1,00,000 - 3,00,000 P.A.
- Industry:_BPO / Call Centre
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Voice / Blended
- Employment Type:_Full Time, Permanent
- Key Skills
- Ticketing
- Network EngineeringIT Helpdeskcold callingNetwork SupportVoice ProcessIT SupportDesktop SupportIT Service DeskTechnical HelpdeskService DeskTechnical SupportIncident Management
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Graduation Not Required

**Company Profile**:
Mount Talent Consulting Private Limited

MNC Client
- Company Info
- X
- Contact Company:_Mount Talent Consulting Private Limited

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