Tele Counsellor

16 hours ago

Gurugram Haryana, India Kids Kingdom Preschool and Childcare Full time

**Job Description: Tele Counsellor (Female Only)**

**Location**: Sector 49, Gurgaon**Reporting To**: Centre Head **Branches Covered**: All 5 Branches**Salary Range**: ₹20,000 - ₹30,000 per month**Working Hours**: 10:00 AM - 6:00 PM (Monday to Friday), All Saturdays working (4 hours)

**Benefits**: Performance-based **Incentives**

**Job Summary**:
**Key Responsibilities**:

- **Central Enquiry Handling**: Serve as the **gatekeeper for all admission enquiries** across 5 branches.
- **Parent Coordination**: Proactively call and engage with parents, understand their needs, and **arrange school tours** at the relevant branch.
- **CRM Management**:Update and maintain the CRM system** with accurate records of all enquiries, calls, follow-ups, and status updates.
- **Tour Follow-Ups**: Conduct **feedback calls** with parents post school visits and record their inputs.
- **Front Office Support**:Provide coverage and assistance** to the Front Office Manager during leave or busy hours.
- **SOP Compliance**: Ensure all **counselling procedures follow standard operating protocols** set by the organization.
- **Internal Coordination**: Collaborate with counsellors, front office, and academic teams across all branches for seamless communication and scheduling.
- **Gender**: Female only
- **Education**: Graduate in any stream (minimum qualification)
- **Experience**: Prior experience in school admissions or counselling preferred
- **Skills**:

- Excellent verbal and written communication
- Strong phone etiquette and follow-up skills
- Comfortable working with CRM or lead management software
- Well-organized, punctual, and detail-oriented
- Ability to multitask and manage a high volume of enquiries

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay

Work Location: In person

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