Talecaller

**Position Overview**:
As a Telecaller within the Sales Team at YESTE Migration & Education Consulting, you will play a crucial role in lead management and client engagement. You will be responsible for reaching out to potential clients, qualifying leads, nurturing relationships through regular follow-up calls, and supporting the Sales Executives in converting inquiries into successful clients.

**Key Responsibilities**:
**Lead Engagement & Qualification**:

- Contact prospective clients generated from various channels (social media, referrals, website inquiries, marketing campaigns, etc.).
- Qualify leads by understanding their requirements and assessing their potential for conversion.
- Identify and highlight positive leads for Sales Executives to pursue further.

**Follow-up & Lead Nurturing**:

- Make timely follow-up calls to prospective clients who have shown interest but not yet engaged.
- Reconnect with untouched leads and maintain engagement to create fresh opportunities.
- Record all interactions, feedback, and progress in the CRM system.

**Sales Support**:

- Transfer qualified leads to Sales Executives for consultations and closing.
- Provide accurate information about services, processes, and timelines at the initial stage of client contact.
- Maintain communication with clients until they are handed over to Sales Executives.

**Customer Relationship Management**:

- Build rapport with prospective clients through professional and empathetic communication.
- Handle client queries or concerns politely and escalate when required.
- Ensure client satisfaction and smooth handover of leads to the Sales Team.

**Reporting & Coordination**:

- Update and maintain daily call logs and lead status reports.
- Share timely updates with Sales Executives and Team Leads.
- Participate in team discussions to improve call strategies and lead conversion approaches.

**Qualifications**:

- Bachelor’s degree or diploma in any field (preferred but not mandatory).
- 0 - 1 year of experience in telecalling, lead generation, customer service, or sales support.
- Strong verbal communication skills in English and Malayalam (knowledge of Hindi is an added advantage).
- Familiarity with CRM tools or call-tracking systems is desirable.

**Skills**:

- Excellent communication and interpersonal skills.
- Persuasive and confident phone manner.
- Active listening and problem-solving ability.
- Strong time management and organizational skills.
- Target-driven and results-oriented mindset.

**Personal Attributes**:

- Positive attitude and willingness to take initiative.
- Patience and resilience in handling rejections.
- Team player with a collaborative approach.
- Professional, courteous, and client-focused.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person