Customer Relationship Executive

23 hours ago

Pappanamcode Thiruvananthapuram Kerala, India Pioneer bajaj Full time

**Department**: Customer Service / Front Office
**Location**: Neeramankara
**Industry**: Automotive - Two-Wheeler Service Center

**Job Summary**:
The Customer Relationship Executive (CRE) is responsible for managing customer interactions at the service center, ensuring a smooth and satisfactory experience from vehicle drop-off to delivery. The CRE acts as a bridge between customers and the service team, addressing customer concerns, updating service status, and promoting additional services.

**Key Responsibilities**

**1.Customer Handling**:

- Greet and attend walk-in customers professionally.
- Understand customer service requirements and open job cards.
- Explain service packages, estimated costs, and timelines.

**2.Service Coordination**:

- Coordinate with technicians and the service manager to track service progress.
- Update customers about delays, approvals, or issues with their vehicles.

**3.Sales & Promotion**:

- Upsell value-added services (VAS) such as polishing, AMC (Annual Maintenance Contract), and accessories.
- Promote service offers, loyalty programs, or extended warranties.

**4.Documentation**:

- Maintain accurate records of job cards, invoices, and customer feedback.
- Ensure proper billing and explain charges to customers.

**5.Customer Follow-up**:

- Conduct follow-up calls for service reminders and post-service feedback.
- Handle complaints and escalate unresolved issues to the Service Manager.

**6.Daily Reporting**:

- Submit daily reports on job cards opened, vehicles delivered, and customer feedback.

**Key Skills**:

- Strong communication and interpersonal skills
- Basic technical understanding of two-wheelers
- Customer service orientation
- Time management and problem-solving
- Familiarity with billing software or CRM systems

**Qualifications**:

- Minimum HSC (12th pass); Diploma or graduate preferred
- 1-2 years of experience in customer-facing roles, preferably in the automotive sector

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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