Insurance Claims Representative

process new insurance claims notifications
- provide advice on making a claim and the processes involved
- collect accurate information and documents to proceed with a claim
- analyse a claim made by a policymaker to establish whether it satisfies the policy conditions
- guide policyholders on how to proceed with the claim
- organise immediate help, for example alternative accommodation after a fire
- identify reasons why full payment may not be made
- explain to policyholders when their claim is not covered
- contact tradespeople from a network of approved professionals and arrange for them to make repairs on the policyholder's property
- monitor the progress of a claim
- investigate potentially fraudulent claims
- liaise with solicitors, as well as other legal and claims professionals, and negotiate the terms of a claim
- prepare an initial estimate of costs and then closely monitor and keep a record of costs
- get advice from external specialists, such as loss adjusters and forensic accountants, on complex cases
- ensure fair settlement of a valid claim
- ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- handle any complaints associated with a claim
- manage all administration aspects of the claim, ensuring that case notes, logs and diaries for each customer are completed on time and accurately
- adhere to legal requirements, industry regulations and customer quality standards set by the company.

**Job Type**: Permanent

Pay: ₹120,000.00 - ₹180,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

License/Certification:

- IRDA License (preferred)

Work Location: In person