Patient Care Executive

4 days ago

Zirakpur, India trinity hospital Full time

The OPD Patient Coordinator plays a crucial role in ensuring a seamless and positive experience for patients visiting the hospital's Outpatient Department. The coordinator guides patients through the entire process, from their entry into the hospital until their exit, ensuring efficient and patient-centered care.

**Key Responsibilities**:
1. **Patient Reception and Orientation**:

- Warmly welcome patients upon arrival at the hospital.
- Provide an overview of the OPD process, explaining each step to the patient.
- Assist in the completion of necessary paperwork and documentation.

2. **Vitals Assessment**:

- Escort patients to the designated area for vital sign assessments.
- Ensure timely and accurate recording of vital signs, including blood pressure, pulse, temperature, and weight.

3. **Specialist Consultation**:

- Coordinate with the scheduling team to ensure that patients are seen promptly by the appropriate specialist.
- Escort patients to the consultation room and assist in the pre-consultation preparations.
- Address any immediate concerns or questions the patient may have.

4. **Investigations Review**:

- Facilitate the process of diagnostic investigations as prescribed by the specialist.
- Ensure that investigation reports are available for the specialist's review.
- Coordinate any additional tests or procedures as per the specialist's recommendations.

5. **Treatment Advice and Follow-up**:

- Assist the specialist in communicating the diagnosis and treatment plan to the patient.
- Provide information on medications, lifestyle changes, or further consultations.
- Address patient queries and concerns with empathy and professionalism.

6. **Exit Process**:

- Guide patients through the billing and payment process.
- Provide information on follow-up appointments, if necessary.
- Collect feedback from patients regarding their experience and report any issues to the Hospital Operations Manager.

**Required Skills and Qualifications**:

- Excellent communication and interpersonal skills.
- Ability to empathize with patients and create a comfortable environment.
- Strong organizational skills and attention to detail.
- Knowledge of medical terminology and basic understanding of diagnostic procedures.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills for data entry and retrieval.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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