Client Success Representative

8 hours ago

Mumbai Maharashtra, India Clearwater Analytics Full time

Job Summary:
Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.

**Responsibilities**:
- Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets.- Deliver timely and accurate information regarding Financial Statements & Analytics Reporting.- Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.- Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.- Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions.- Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.- Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work.- Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams.- Assist in training and coaching more junior team members.

**Required Skills**:
- Good understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts.- Intermediate understanding of fixed income and equity investments.- Finance and/or accounting experience preferred.- Strong computer skills, including proficiency in Microsoft Office.- Excellent attention to detail and strong documentation skills.- Outstanding verbal and written communication skills.- Strong organizational and interpersonal skills.- Exceptional problem-solving abilities.

Education and Experience:
- Bachelor’s degree or higher in Accounting or Financial/Business-related field.- 1+ years of relevant experience.

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