Process Associate
1 week ago
**Key Responsibilities**:
- Resolve issues related to orders, accounts, services, or products following defined SOPs.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Coordinate with internal teams to escalate and resolve complex issues.
- Ensure adherence to quality standards and response timelines.
- Generate reports and provide insights on customer trends and process improvements.
**Skills & Qualifications**:
- Minimum [10+2 / Graduation] in any discipline.
- Excellent written communication skills in English (and other languages if required).
- Good typing speed (30-40 WPM or as per requirement).
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and problem-solving mindset.
**Preferred Attributes**:
- Previous experience in a non-voice customer support or data entry role is a plus.
- Familiarity with CRM tools or ticketing systems.
- Ability to work in shifts if required.
**Job Types**: Full-time, Permanent
Pay: ₹16,500.00 per month
Work Location: In person
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