Cco (Customer Care Officer)

7 days ago

Coimbatore, India IT World Full time

The Customer Care Officer should address & attend the walk-in customers, and record the units received in the software.

**Responsibilities**

**Customer Relationship**
- Provide excellent customer service, by listening carefully to customer concerns
- On a weekly basis Happy calls are to be made to know the status of customer satisfaction

**Documentation / Allocation Process**
- Preparing & issuing job sheet to customers
- Collecting units from customers
- Generating bills in the POS (Simpliciti & Samsung billing software)
- Allocating the defective units and escalating the issues to appropriate engineers on a daily basis
- Providing general customer support to increase customer satisfaction
- On a daily basis updating the customer records

**Stock Management**
- Placing & receiving orders on the required spares
- Allocating the spares based on the requirements raised at branches as well as to the respective engineers
- Returning the Non-Moving spare parts (SRN) back to SAMSUNG office
- Sending the repaired defective parts to SAMSUNG office (Both In warranty & Out warranty parts)
- DOA process (Inclusive of returning damaged parts, misplaced parts to SAMSUNG office)
- On a weekly basis self-auditing the stock with that of the system reports
- Supporting monthly stock audits

**Delivery Process**
- Updating the customers about the status of the units and delivering the same
- At the time of delivery, providing knowledge to the customers about the issues in their handset

Direct Interview

15, Sarojni street, Ramnagar, Coimbatore - 641009

PH: 8526087777

**Job Types**: Full-time, Regular / Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Morning shift
- Rotational shift

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8526087777

  • Customer Care Service

    6 days ago

    Coimbatore, India Jiksha Staffing Solution LLP Full time

    **We are Looking for Customer Care Service (Showroom customer)!!** **Position**: Customer Care Service **Qualification**: Any degree **Experience**:3-4 Years - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer...

  • Customer Relationship Officer

    4 days ago

    Coimbatore, India Grand World Elder Care Pvt Ltd Full time

    **Roles & Responsibilities** - Handle customers, phone calls, appointments and messages. - Build rapport and establish good relationships with customers to ensure customer retention. - Responsible for providing excellent customer Support service **Requirements**: - A team player and able to work in a fast-paced environment. - Proactive, self-motivated and...

  • Customer Care Executive

    5 days ago

    Coimbatore, India ORB25 Full time

    Job title : Customer Care Executive Good communication skills Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile...

  • Customer Care Executive

    4 days ago

    Coimbatore, India SB CONSULTANCY Full time

    To handle the app and customer care/support over the phone. Maintaining the customer relationship by doing periodic follow ups. Handle tele calling on new customer leads and get them registered with the app. Should have minimum 1 years experiences. **Salary**: ₹9,000.00 - ₹13,000.00 per month Schedule: - Day shift Supplemental pay types: -...

  • Customer Care Executive

    5 days ago

    Coimbatore, India PARESHA HR SERVICES PVT LTD Full time

    Job Title: customer care Experience: 1-2 Years Location: Singanallur, Peelamedu, Vilankurichi, Saibaba colony.| Sunday working Day **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required) **Education**: -...

  • Customer Care Executive

    5 days ago

    Coimbatore, India Jla infraville shoppers ltd Full time

    Required Customer care executive for leading businesses in the Lubricant Oil Dealers-HP. Also known for Lubricant Oil Dealers, Lubricant Oil Distributors, Lubricant Oil Dealers-Servo, Lubricant Oil Dealers-Indian Oil, Grease Wholesalers, Lubricant Oil Wholesalers, Automobile Oil Dealers-Gulf, Lubricant Oil Dealers-HP and much more. - **Follow up** **with...

  • Customer Care Executive

    1 day ago

    Gandhipuram, Coimbatore, Tamil Nadu, India Equinoxxacademy pvt ltd Full time ₹ 2,40,000 per year

    Job Title: Customer Care Executive / Customer Support RepresentativeJob Description:We are seeking a motivated and customer-focused individual to join our team as a Customer Care Executive. The role involves handling customer inquiries, providing accurate information, and ensuring customer satisfaction through professional communication and...

  • Patient Care

    1 week ago

    Kovai Pudur, Coimbatore, Tamil Nadu, India UNIVERSAL NATURE CARE & CURE FOUNDATION Full time

    **Job Title: Patient Care** **Location**: Universal Elder Care, 12 12 Wooden House, Saraswati Nagar, Kovaipudur, Coimbatore, Tamil Nadu 641042 **Job Type**: Full Time (9 AM to 6 PM) **About Us** We Universal Elder Care, located at 12 12 Wooden House, Saraswati Nagar, Kovaipudur, Coimbatore, Tamil Nadu 641042, are a well-established elder care center and...

  • Customer Care Executive

    7 days ago

    Coimbatore, Tamil Nadu, India Ramanani Cars Private Limited Full time

    Customer Care Executives to join our dynamic team and embark on a rewarding career journey - Providing product and service information to customers and assisting them with their needs - Responding promptly to customer complaints and escalating issues as needed - Maintaining accurate and up-to-date customer records and documentation - Processing orders,...

  • Customer Care Executive

    5 days ago

    Coimbatore, Tamil Nadu, India Sanumas Solutions Full time

    Client: ITES,BPO **Location**: Coimbatore **Job Type**: Full-time Title: Customer Care Executive/Tele Caller **Education**: Any Graduate Work Experience: Freshers (or) Experienced **Salary**: Rs. 10,000 to Rs. 12,000 pm + INENTIVES Should be fluent in: HINDI & ENGLISH **Job Description**: As a Customer Care Executive/Tele Caller, you will be...