Operations Executive

1 week ago


Dehradun Uttarakhand, India EI KITCHEN'S PRIVATE LIMITED Full time

**Responsibilities**:

- Monitor and ensure adherence of operational health and courier performance metrics
- Liaise with account management teams and courier partners to ensure customer escalations are resolved quickly and smoothly
- Carry out weekly/bi-Weekly reconciliation to identify SLA breaches and ensure timely closures on the same.
- Prepare performance reports and be a part of business partnership calls with vendors to optimize cost, SLA performance and load diversion

**Requirements**:

- Excellent communication and writing skills. Proficiency in MS Excel is a plus.
- Problem Solving and Handling multiple stressful & complicated situations.
- Exposure to Freshdesk or similar ticket management solution.
- Ability to stay calm under pressure and handle customer escalations with empathy.
- Experience working in either one of the customer support or vendor operations.
- Ability to listen and resolve conflicts with a high level of ownership.

**Key Takeaways**
- You to be a part of a small, but a super capable team.
- The opportunity to work closely with management to define, scope, estimate and plan various aspects of the operations process.
- As a part of a young start-up you will be involved in both high and low-level decision making with high degree of ownership.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person


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