Mis Executive
5 hours ago
Job Title: MIS Executive
Location: Amanora Chambers, Hadapsar, Pune
Work Days: Monday to Saturday
Experience Required: 4+ years
Job Summary:
Key Responsibilities:
- Data Management:
- Collect, organize, and maintain data from various sources related to collections, agent performance, and customer interactions.
- Reporting:
- Generate daily, weekly, and monthly MIS reports for stakeholders.
- Prepare dashboards to track KPIs such as call volume, recovery rates, and agent productivity.
- Process Automation:
- Develop and implement automation tools to streamline reporting and data analysis.
- Trend Analysis:
- Provide insights by analyzing trends in collections and agent performance to improve operational efficiency.
- Compliance:
- Ensure data accuracy and compliance with company policies and industry standards.
- Collaboration:
- Work closely with operations, RTM, and management teams to support strategic decision-making.
Required Skills and Qualifications:
- Bachelor’s degree in a relevant field (e.g., IT, Statistics, or Business Administration).
- 4+ years of experience in MIS reporting, preferably in a BPO or collections environment.
- Advanced proficiency in MS Excel (VLOOKUP, pivot tables, macros) and reporting tools (Power BI, Tableau, SQL).
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Knowledge of call center operations and collections processes is a plus.
**Job Types**: Full-time, Permanent
Pay: From ₹23,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Evening shift
- Fixed shift
- Night shift
- US shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
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