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Career Counselor

3 weeks ago

Kochi, India Finprov Learning Full time

**Career Counselor will be a member of the primary contact team for students, professionals,
entrepreneurs and other clients interested and will be responsible for assisting them over the
phone and directly.

**Major Responsibilities**:

- Should be the first and important point of contact for the students/ clients over telephone enquiry or direct enquiry.
- Offer comprehensive knowledge of bank exams including syllabus and exam patterns.
- Provide guidance on career options in the banking sector.
- Handle inbound and outbound calls completely.
- Should respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information.
- Identify and escalate issues to the management team.
- Research required information using available resources.
- Document all call, message and other contact information according to standard operating procedures (Update CRM on daily basis) including and especially all incoming enquiries
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Use persuasive communication to drive enrollments.
- Maintain excellent customer relations.
- Complete call logs and reports.
- Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work.
- Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole.

**Desired Profile**:

- Any degree.
- 1-year experience in the career counseling field (preferably worked as a counselor for bank exam coaching.

**Key Personal Attributes**:

- Excellent communication skills.
- Experts at assessing aptitude, personality, interests of a person.
- Demonstrates good interpersonal skills..
- Excellent time management skills.
- Must have the ability to multi-task.