Hir-3127-director-platform Enablement

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**Customer Success at Innovaccer**

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

**About the Role**

We are seeking a visionary **Director of Platform Enablement**to grow the Gravity platform usage. In this strategic leadership role, you will develop and execute a comprehensive global enablement strategy that empowers Innovaccer’s Sales, Marketing, Customer Success, Support, and Product teams along with our expanding network of system integrator (SI) partners to effectively adopt and evangelize the Gravity platform worldwide. You will deliver high-impact training and certification programs, build community and evangelism initiatives, and create enablement resources that accelerate platform usage and reinforce Innovaccer’s value proposition in the market. This director-level role is integral to our innovation-driven culture and requires a blend of visionary leadership, cross-functional collaboration, and executional excellence to drive measurable business outcomes.

**A Day in the Life**

Scale the system integrator (SI) and consulting partner ecosystem for Gravity by designing partner onboarding processes, training curricula, and certification programs to ensure partners can effectively implement and advocate for the Gravity platform.

Develop and execute a comprehensive global platform enablement strategy that aligns Customer Success, Sales, Marketing, Product, and Support teams around shared learning objectives and performance goals.

Grow and nurture the Innovaccer user community and Gravity platform evangelism by leading user groups, events, webinars, and online forums that share best practices, showcase success stories, and build engagement

Drive growth in certifications and platform adoption through rigorous certification programs, defined learning paths, and adoption initiatives that incentivize and recognize proficiency in the Gravity platform across customers and partners.

Deliver strategic enablement programs (workshops, role-based training, sales campaigns, etc.) to accelerate platform usage and improve the effectiveness of our internal teams and partners.

Enable value-based positioning and storytelling by developing clear messaging frameworks, ROI tools, case studies, and sales collateral that articulate the business impact and competitive differentiators of the Gravity platform.

Build and maintain global knowledge management infrastructure, including learning management systems (LMS), content libraries, and knowledge bases, to create a scalable, on-demand learning environment and ensure consistent access to up-to-date training resources worldwide.

Lead enablement for new product rollouts and go-to-market (GTM) motions by collaborating with Product Marketing and leadership to create launch plans, sales playbooks, and field readiness programs for new features and services.

Manage and mentor a high-performing enablement team, fostering an innovation-driven, collaborative culture and continuously improving processes, tools, and materials.

Measure, analyze, and iterate on enablement programs using key metrics (e.g. certification completion, platform adoption rates, sales productivity) to demonstrate impact and drive continuous improvement in enablement effectiveness.

**What You Need**

Bachelor’s degree in Business, Technology, or a related field; advanced degree (MBA or equivalent) preferred.

10+ years of experience in learning and development, sales enablement, or related roles at technology or SaaS companies, including a proven track record of building and scaling global programs. At least 5 years in a leadership or management role.

Strong experience working with system integrator (SI) and consulting partner ecosystems, including developing partner training, certification, and joint go-to-market programs.

Demonstrated success in designing and delivering large-scale enablement and training initiatives across multiple functions (customer success, support, product, sales, and marketing) and geographies.

Deep business acumen with technical savvy; ability to understand complex technology (data platforms, AI, cloud) and translate features into clear business value and ROI. Experience in healthcare or regulated industries is a plus.

Exceptional communication, presentation, and storytelling skills. Able to engage senior executives and frontline teams alike, building alignment on value-based messaging and strategic priorities.

Proficiency with learning and knowledge management tools (LMS, content authoring, collaboration platforms) and a record of developing scalable learning content