IT Professional

2 weeks ago

Pune, India amdocs Full time

**Primary Skill **:Other
**Secondary Skill **:Automation default
- Choose a valid value
**Other Skills**:
**Organizational Level 1**: Amdocs Corporate Units
**Organizational Level 2 **:Amdocs GO
**Manager**: Mike Dsouza
**Location**: India
- Pune (Amdocs Site)

**Talent Acquisition**:Priya Indoria
**Required Travel**: Minimal
**Open to Relocation**: Relocation - No
**Referral Bonus Reward Amount**:Rs35,000.00
- **_ _**_In case this job is open for Amdocs employees only _**_"Refer Friend to Job"_**_ option is disabled_

**Who are we?**:
**In one sentence**:
**What will your job look like?**:

- Provide support to Amdocs internal users for IT related support
- Knowledge to support various Desktop and Laptop models available in Amdocs
- Image Amdocs Laptops and desktops with the Amdocs image
- Knowledge to support windows related issues escalated by Remote Support
- Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
- Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
- Support meeting/conference room IT infrastructure
- Vendor management - Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
- Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
- Need to be on call after office hours and during weekends for any major disruptions in IT Service
- Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
- Collaborate effectively and closely with end users, IT stakeholders

**All you need is...**:

- Required Skills/Domain Knowledge
- Must have minimum 2 years of technical support experience
- Excellent communication skills
- Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM - Mandatory
- Excellent knowledge of PC & laptop hardware - Mandatory
- Expert knowledge of Windows7 and Windows 10 operating system. Mac OS will be additional benefit - Mandatory
- Intermediate knowledge of Windows Exchange messaging system
- Intermediate knowledge of backup systems like OneDrive, Druva.
- Intermediate knowledge of O365. - Mandatory- Preferred Skills/ Domain Knowledge
- Windows System Administration. (Windows 7, Windows 10)
- PC/Laptop support
- Hardware knowledge of laptop, Desktop, printer
- Good knowledge of MS suite of products like MS 365
- Excel knowledge for reporting.

Required Behavioral Competencies
- Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise
- Good collaboration skills to achieve the stated objectives
- Excellent English communication skills
- Patient with customers
- Have an ownership mentality to resolve issues on own or with the help of others
- Be a self-starter and the work mínimal remote assistance
- Come up with ideas, solutions to implement new services to enhance customer satisfaction

**Why you will love this job**:
**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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