Hotel Receptionist

1 week ago

Tiruchchirappalli, India Hotel Mayas Full time

**Guest Reception and Check-In/Check-Out**: Greeting guests upon arrival, handling their check-in process by verifying reservations, assigning rooms, and providing key cards. During checkout, they settle bills, manage payment, and ensure guests leave with a positive impression.
- **Reservation Management**: Coordinating bookings made online, over the phone, or in person, and confirming details with guests. They may also upsell room features or recommend special packages.
- **Customer Service and Concierge Services**: Offering concierge services like providing local information, recommending restaurants, arranging transportation, and assisting with travel plans. Handling guest complaints and requests, from room upgrades to late checkout.
- **Communication**: Coordinating with other departments (like housekeeping, maintenance, and food services) to fulfill guest requests and ensure room readiness, cleanliness, and any special requirements.
- **Administrative Tasks**: Managing the daily tasks of the front office, including processing payments, balancing accounts, maintaining guest records, and handling correspondence.
- **Problem-Solving**: Addressing issues as they arise, such as room discrepancies or reservation conflicts, in a way that satisfies guests and maintains the hotel's reputation.

Pay: From ₹12,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Ability to commute/relocate:

- Trichinapalli, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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