Restaurant Captain

**Job Summary**:
The Restaurant Captain is responsible for supervising the restaurant floor, managing service staff, and ensuring high-quality customer service. The role involves coordinating daily operations, handling guest interactions, and supporting the Restaurant Manager in achieving service excellence and operational efficiency.

**Key Responsibilities**:

- Greet and seat guests, present menus, and take food and beverage orders accurately.
- Supervise and coordinate the activities of the wait staff to ensure smooth service.
- Monitor dining area operations to ensure proper cleanliness, setup, and atmosphere.
- Assist the team during busy shifts, including taking orders and serving food.
- Ensure guest satisfaction by addressing complaints or concerns promptly and professionally.
- Train and guide junior staff on service standards, menu knowledge, and guest interaction.
- Coordinate with the kitchen and bar for timely and accurate order processing.
- Maintain daily service reports, guest feedback logs, and inventory of service equipment.
- Ensure adherence to hygiene, safety, and hospitality standards at all times.
- Upsell food and beverage items to maximize revenue.

**Requirements**:

- 2-4 years of experience in F&B service, with at least 1 year in a supervisory or captain role.
- Strong knowledge of restaurant operations and service etiquette.
- Excellent communication and interpersonal skills.
- Ability to lead a team and manage service flow during peak hours.
- Professional appearance and a customer-first attitude.
- Flexibility to work shifts, weekends, and holidays.

**Preferred Qualifications**:

- Diploma in Hotel Management or F&B Service (preferred).
- Experience in fine dining, luxury hotels, or international restaurant brands.
- Working knowledge of POS systems and basic billing processes.

Pay: ₹17,000.00 - ₹20,000.00 per month

Work Location: In person