Servicenow Admin

4 days ago

Mumbai Maharashtra, India Protera Full time

**Job reference code: PRO136**
**Position name: ServiceNow Admin**

**Location: Remote, India**

**About Protera**:
Protera Technologies, Inc., a global Total IT Outsourcing Services Provider for SAP-centric organizations, was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that cover all IT needs of an organization. Protera Technologies is a global SAP partner certified in Hosting, Cloud, Application management, Global Outsourcing, and SAP HANA Operation Services on in private cloud or various public cloud platforms like AWS and Microsoft Azure.

**Vision**: Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.
**Mission**: The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.

**Values**:

- Impact: Create intentional and meaningful interactions to improve, innovate and inspire
- Curiosity: Stay curious about the evolution and journey of each other.
- Authenticity: High integrity individuals working together for the greater good.
- Celebration: Of our work, our people, our clients, our traditions, and our communities.

**Requirements**:

- 3+ years’ experience specifically as a SNOW administrator required.
- Proven experience creating ServiceNow update sets, promoting, and testing in multiple instances, and deploying into production.
- Excellent knowledge of ServiceNow best practices.
- Experience with creating, updating and implementing the following ServiceNow items: business rules, workflows, inbound actions, transform maps, workflows, service catalog/portal items.
- Experience implementing, and/or upgrading ServiceNow.
- Experience and knowledge supporting ServiceNow modules.
- Experience in process optimization and IT Tools automation.
- Very good understanding of ITIL best practices.
- University Degree in Computing, Electronics or related IT field.
- Working knowledge of Javascript, XML, HTML, CSS.
- Excellent communication skills verbal & written in English.

**Nice to have**:

- Experience with python, powershell, or web services (REST, SOAP).
- Experience integrating Service Now with other tools.
- ITIL Certification.
- ServiceNow Certified System Administrator and/or Certified Application Specialist and/or Certified Application Developer.
- AWS or Azure experience.
- Strong analytical and problem-solving skills
- Organizational skills

**Benefits**
- Work from Home set-up
- Comprehensive medical benefits
- Gratuity, PF, EPS and Bonus, NPS
- Shift Allowances
- On-call Allowance
- Health and wellness Allowances
- Learning and Development Allowances
- No question asked certification policy.
- Certification Bounty Bonus

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