Subject Matter Expert, Retail Efficiency

1 week ago

Chennai Tamil Nadu, India ADCI - BLR 14 SEZ Full time

**DESCRIPTION**:
The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.

Key job responsibilities
1. Develop strategies for continuous improvement in process and customer quality.
2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects
4. Able to drill into large amounts of data and extract meaningful business metrics.
5. Perform data analysis on trends observed and recommend solutions to the product and Business teams
6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
8. Establishes key reports for functional area
9. Able to write, well-structured and detail-oriented documents in a clear, concise and audience-specific format
1. Aptitude and interest for Upstream Defect Elimination.
2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with mínimal supervision

About the team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

**BASIC QUALIFICATIONS**:

- Experience using data to influence business decisions
- 1+ years of interacting with customers/stake holders experience
- Bachelor's degree
- Knowledge of MS office.
- Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.

**PREFERRED QUALIFICATIONS**:

- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience working in e-commerce / retail / supply chain / financial services business
- Knowledge of SQL or Python

  • Subject Matter Expert, Rbs Retail Efficiency

    2 weeks ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    **DESCRIPTION**: The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful...

  • Subject Matter Expert

    1 week ago

    Chennai, Tamil Nadu, India Larsen & Toubro Full time

    Subject Matter Expert - Safety LNT/SME-S/1145627 EdutechChennai - Posted On 24 Sep 2024- Required Experience 8 - 13 Years**Skills**: Knowledge & Posting Location SAFETY TEACHING TRAINING & DEVELOPMENT Minimum Qualification BACHELOR OF ENGINEERING (BE) **Job Description**: **Job Summary**: The Subject Matter Expert (SME) - Safety will design,...

  • Subject Matter Expert

    1 day ago

    Chennai, India Trivium Education Services Full time

    Hi, - Greetings from Trivium Education Services!!_ We are in the process of hiring **Freelance Question & Answering Expert**. Its a process where you need to solve questions for US Students Up to Graduation/Post Graduation level. - Subject Matter Experts (SMEs) need to answer on questions provided, following the defined guideline. - Will be paid per answer...

  • Rbs Subject Matter Expert

    2 weeks ago

    Chennai, Tamil Nadu, India ADCI - BLR 14 SEZ - F07 Full time

    **DESCRIPTION**: The Retail Business Services (RBS) group is an integral part of Amazons online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful...

  • Subject Matter Expert

    6 days ago

    Vandalur, Chennai, Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

    **Company Name **:LMES Academy Private Limited **Role**: Subject Matter Expert **Experience**: 2 Years to 6 Years **Location**:Urapakkam, Chennai, Tamil Nadu. **Company Description**: We are an 'EduTech' based out of Chennai aimed at simplifying science and promoting conceptual learning among students. To create a natural passion for science among...

  • Subject Matter Expert

    1 week ago

    Chennai, India jobseeks4uconsultancy services Full time

    Role : Subject matter expert Process : Telecom Process(Customer service) Location : pune Experience : Min 2 years into SME Shift : Rotational shift Package : 3 LPA to 7 LPA Notice Period : Immediate or 15 days Pay: ₹100,000.00 - ₹700,000.00 per year **Benefits**: - Provident Fund Schedule: - Day shift - Night shift - Rotational...

  • Subject Matter Expert

    6 days ago

    Chennai, Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

    We are seeking a qualified and knowledgeable Subject Matter Expert (SME) with expertise Botany to join our dynamic team. The SME will play a pivotal role in translating educational scripts from English to Tamil and presenting the content on camera to create informative video content. This role offers the opportunity to contribute to the development of...

  • Urgent Subject Matter Expert

    2 weeks ago

    Chennai, Tamil Nadu, India EducoHire Full time

    Subject Matter Expert - English for B E Content Creation and Review needed for an Educational Institution in Chennai-600101 Immediate Joining Subject Matter Expert - English for B E Content Creation and Review Location Chennai Tamil Nadu Qualifications Master of Arts in English or related field 5 ...

  • Subject Matter Expert

    1 day ago

    Chennai, Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

    We are seeking a qualified and knowledgeable Subject Matter Expert (SME) with expertise in Physics, Chemistry, Mathematics and Botany to join our dynamic team. The SME will play a pivotal role in translating educational scripts from English to Tamil and presenting the content on camera to create informative video content. This role offers the opportunity to...

  • Subject Matter Expert

    2 days ago

    Nungambakkam High Road, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Subject Matter Expert (SME) – StatisticsDepartment: Academic Content / Research & AnalyticsLocation : Nungambakkam ChennaiJob Type: Full-TimeExperience Level: 2–6 years preferredJob Summary:We are looking for a highly competent Subject Matter Expert (SME) in Statistics to contribute to academic content development, course material creation,...