Subject Matter Expert, Retail Efficiency

2 weeks ago

Chennai Tamil Nadu, India ADCI - BLR 14 SEZ Full time

**DESCRIPTION**:
The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.

Key job responsibilities
1. Develop strategies for continuous improvement in process and customer quality.
2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects
4. Able to drill into large amounts of data and extract meaningful business metrics.
5. Perform data analysis on trends observed and recommend solutions to the product and Business teams
6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
8. Establishes key reports for functional area
9. Able to write, well-structured and detail-oriented documents in a clear, concise and audience-specific format
1. Aptitude and interest for Upstream Defect Elimination.
2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with mínimal supervision

About the team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

**BASIC QUALIFICATIONS**:

- Experience using data to influence business decisions
- 1+ years of interacting with customers/stake holders experience
- Bachelor's degree
- Knowledge of MS office.
- Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.

**PREFERRED QUALIFICATIONS**:

- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience working in e-commerce / retail / supply chain / financial services business
- Knowledge of SQL or Python

  • Subject Matter Expert, Retail Efficiency

    1 week ago

    Chennai, Tamil Nadu, India ADCI - BLR 14 SEZ Full time

    **DESCRIPTION**: The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful...

  • Subject Matter Expert, Retail Efficiency

    3 days ago

    Chennai, India Amazon Full time

    Job Description Description The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The...

  • Subject Matter Expert

    4 weeks ago

    Chennai, India Intellect Design Arena Ltd Full time

    Job Title: Subject Matter Expert (SME) – Payments Domain (BFSI)Location: ChennaiExperience: 11+ YearsTeam: Intellect Design ArenaRole Overview:We are looking for an experienced Payments Domain Expert (SME) to provide in-depth functional expertise for our digital banking and payments platform. The SME will be instrumental in guiding product development,...

  • Subject Matter Expert

    5 days ago

    Chennai, India Intellect Design Arena Ltd Full time

    Job Title: Subject Matter Expert (SME) – Payments Domain (BFSI)Location: ChennaiExperience: 11+ YearsTeam: Intellect Design ArenaRole Overview:We are looking for an experienced Payments Domain Expert (SME) to provide in-depth functional expertise for our digital banking and payments platform. The SME will be instrumental in guiding product development,...

  • Subject Matter Expert

    1 week ago

    tamil nadu, India Intellect Design Arena Ltd Full time

    Job Title: Subject Matter Expert (SME) – Payments Domain (BFSI)Location: ChennaiExperience: 11+ YearsTeam: Intellect Design Arena Role Overview:We are looking for an experienced Payments Domain Expert (SME) to provide in-depth functional expertise for our digital banking and payments platform. The SME will be instrumental in guiding product development,...

  • Subject Matter Expert

    3 days ago

    Chennai, India Intellect Design Arena Ltd Full time

    Job Title: Subject Matter Expert (SME) – Payments Domain (BFSI) Location: Chennai Experience: 11+ Years Team: Intellect Design Arena Role Overview: We are looking for an experienced Payments Domain Expert (SME) to provide in-depth functional expertise for our digital banking and payments platform. The SME will be instrumental in guiding product...

  • Subject Matter Expert

    2 days ago

    Chennai, Tamil Nadu, India OMH HealthEdge Holdings Full time

    Omega Healthcare Management Services Private Limitedtamil NaduPosted On - 17 Oct 2024 - Required Experience - 3 - 5 Years Basic SectionNo. Of Openings 1 Grade 1D Designation SUBJECT MATTER EXPERT - AR Closing Date 24 Oct 2024 - OrganisationalCountry IN State TAMIL NADU City CHENNAI Location Chennai-I - SkillsSkill MIS OUTSOURCING TEAM...

  • Subject Matter Expert

    3 weeks ago

    Chennai, India Intellect Design Arena Ltd Full time

    Job Title: Subject Matter Expert (SME) – Payments Domain (BFSI)Location: ChennaiExperience: 11+ YearsTeam: Intellect Design ArenaRole Overview:We are looking for an experienced Payments Domain Expert (SME) to provide in-depth functional expertise for our digital banking and payments platform. The SME will be instrumental in guiding product...

  • Subject Matter Expert

    1 week ago

    Chennai, Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

    **Job description** We’re looking for a Subject Matter Expert to join our team and help us develop innovative solutions to complex problems. As a Subject Matter Expert, you will be responsible for providing expert advice and guidance on a wide range of topics, and you will play a key role in helping us to achieve our goals. If you have the skills and...

  • Subject Matter Expert

    1 week ago

    Chennai, Tamil Nadu, India goADEM Ed-Tech Solutions Pvt Ltd Full time

    **Job Title**: Subject Matter Expert (SME) - NEET/JEE Content Creation (only PG graduates) **Location**: Chennai (On-site) **Employment Type**: Full-Time **Salary**: Based on Experience **Role Overview**: We are looking for experienced and passionate **Subject Matter Experts (SMEs)** in **Physics, Chemistry, Biology, and Mathematics** for **NEET and JEE...