Customer Service Associate

3 days ago

Shillong, India Marketing Wire Full time

**Customer Service Associate**:
At Marketing Wire, we are looking for a Customer Service Associate as a frontline representative of a company or organization to interact directly with customers to address their inquiries, concerns, and needs. A Customer Service Associate is skilled in effective communication, problem-solving, and maintaining a friendly and professional demeanor, as you play a crucial role in building and maintaining customer relationships and loyalty.

**Responsibilities or duties**:

- Answer incoming calls on the toll - free helpline and respond to user inquiries related to the online portal, various schemes, services, and form submissions.
- Assist users in navigating the portal, understanding submission processes, and troubleshooting common issues they might encounter.
- Provide accurate and clear information to the users about the status of their submissions, approvals and any necessary actions they need to take.
- Maintain a high level of professionalism, patience and empathy while interacting with the users, ensuring they feel valued and understood.
- Document and log user interactions, including the details of inquiries, resolutions and any follow - up actions required.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution for users.
- Stay - up to date with the organization's schemes, services and portal features to provide accurate and up-to date information to users.
- Assist in developing and updating Frequently Asked Questions (FAQ) and knowledge base materials to facilitate user self - service.

**Required Skills and Qualifications**:
** **12th Passed in any field
- Must have 1 year experience in related field, preferably call center or helpdesk experience
- Must know how to speak, read and write either Khasi, or Jaintia or Garo fluently

**Job Types**: Full-time, Temporary
Contract length: 6 months

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Ability to commute/relocate:

- Shillong, Meghalaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

  • Customer Service Ambassador

    2 days ago

    Shillong, Meghalaya, India beBeeCustomerService Full time

    Role Summary:As a Customer Service Representative, you will be responsible for providing exceptional support to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer complaints and issues effectivelyProvide product information and make recommendations when...

  • Customer Service Representative

    2 days ago

    Shillong, India Binated Full time

    **Responsibilities**: - Strong command over written English (grammatically correct written English) - Ensuring customer satisfaction through prompt responses and query resolution - Coordinate with internal team for issue resolving & coordination with customer - To ensure that tasks are completed daily and in a timely manner - Respond to customers in tickets...

  • Front Office Associate

    22 hours ago

    Shillong, India Hotel Poinisuk Full time

    Front office is known to be the nerve centre of a hotel. Therefore, the front office associates **deal with customer queries, their needs, complaints etc.** **They are the chief point of communication for the guests**. **Job Types**: Full-time, Permanent **Benefits**: - Food provided Schedule: - Rotational shift Supplemental pay types: - Yearly...

  • Urgent Search) Front Office Associate

    3 weeks ago

    Shillong, Meghalaya, India Roku Shillong Full time

    Front office is known to be the nerve centre of a hotel Therefore the front office associates deal with customer queries their needs complaints etc They are the chief point of communication for the guests Job Types Full-time Permanent Benefits Food provided Schedule Rotational shift Supplemental Pay Yearly bonus Education ...

  • Sales Executive

    4 days ago

    Shillong, India Goenka Retail Full time

    The job description of clothing store sales associates include being the face of the store, and ensuring that customers get a positive first impression of the stores for them to be willing to come back later. Whether a sales associate is checking customers out at the register or is greeting them as they enter the store, a kind and courteous attitude is the...

  • Associate Agency Development Manager High Salary

    3 weeks ago

    Shillong, Meghalaya, India Max Life Insurance Full time

    - Associate Agency Development ManagerJob Summary Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities Agent RecruitmentDevelop various sources of agent hiring build a team of agent agent pipe line Conduct activity to enhance existing agent footfall to generate fresh referral for new...

  • Associate Operations Manager

    4 weeks ago

    Shillong, Meghalaya, India Codingmart Technologies Full time

    Job Title Associate Operations Manager - Meghalaya Location Meghalaya Company Namma Yatri Moving Tech Innovations Pvt Ltd Website www nammayatri in About Us Namma Yatri is a community-first Mobility as a Service MaaS and SaaS platform revolutionizing urban transport With over 2 lakh daily rides we re expanding beyond autos into a...

  • Global Customer Experience Specialist

    2 days ago

    Shillong, Meghalaya, India beBeeCustomerSupport Full time

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer experiences through live chat and email support.Key Responsibilities:Provide real-time assistance to international customers via live chat, resolving queries and...

  • Food & Beverage Service Associate

    3 days ago

    Shillong, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25028469 **Job Category**Food and Beverage & Culinary **Location**Courtyard Shillong, Jail Road, Police Bazar, Shillong, Meghalaya, India, 793001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking down goods,...

  • Associate Operations Manager

    4 weeks ago

    Shillong, Meghalaya, India Namma Yatri Full time

    Job DescriptionCompany DescriptionNamma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana...