Quality Control

**JOB DESCRIPTION**
The Loan Servicing Specialist - Team Member is a key position within the Loans group. You are expected to deliver on the specific tasks and requirements. This position is an essential part of the team and will have exposure to several aspects of running a banking office.

**Job Summary**

As a Loan Servicing Specialist - Team Member (430) within our Loans group, you will be required to deliver on all assigned tasks, ensuring all Service Level Agreements (SLAs) are met. You will work in or for a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role provides a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation and to make a significant impact on our operations.

**Responsibilities**:

- Adhere to laid down QUALITY & QUANTITY SLA's.
- Close deals, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments, and collect interest, Nostro, and Past Due Reconciliation.
- Support the secondary trading desk with trade booking and settlements.
- Liaise with other departments within the bank (front office, middle office, back office) as well as external contacts (Borrowers, other Banks, Trustees, etc.).
- Ensure timely follow-ups with the agent/customer for any missing notifications.
- Be the SME - serve as the first internal POC for all process-related queries and clarifications from the team members.
- Identify changes to processes and procedures to improve productivity and efficiency.
- Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners, and ongoing training of the existing team.
- Motivate and support the team members to meet their goals and objectives. Be self-motivated and flexible with working hours.
- Drive process improvements and other initiatives.
- Work effectively under pressure and high volumes.

**Required Qualifications, Skills and Capabilities**
- Obtain a Bachelor’s degree in Finance or a related field, or possess equivalent work experience.
- Accumulate a minimum of 12 months of experience in the Financial Services industry with a demonstrated track record of delivery.
- Develop the ability to understand business financial statements, cash flow capacity, and loans across various industries and business types.
- Demonstrate strong research, analytical, and comprehension skills with the ability to analyze large amounts of data.
- Exhibit outstanding client management, partnership building, leadership, and direct experience in dealing with multiple stakeholders simultaneously.
- Utilize effective time management and prioritization skills to achieve business objectives.
- Display effective communication, interpersonal, and analytical skills with the ability to work independently on multiple assignments.
- Gain a good understanding of the Financial Services industry, Loan Lifecycle, Investment Banking Products, and banking systems

**Preferred qualifications, skills and capabilities**
- Ability to build relationships with clients, internal partners and peers
- Ability to recognize issues or problems that need to be escalated
- Domain Learning & Strong interpersonal & communication skills
- Analytical thinking and problem-solving skills
- Knowledge of product lifecycle / area product management

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipaliti