International Chat Process

4 days ago

DLF PhII Gurugram Haryana, India Exeligo innovations pvt ltd Full time

**Key Responsibilities**:

- Engage with customers through live chat to provide assistance with inquiries, issues, and support requests.
- Respond promptly and professionally to customer questions, providing accurate information and solutions.
- Identify and escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain a high level of product and service knowledge to effectively address customer needs.
- Document customer interactions and maintain detailed records of issues and resolutions.
- Work collaboratively with team members to achieve departmental goals and improve customer satisfaction.
- Monitor chat queues and manage multiple chats simultaneously to ensure timely responses.
- Provide feedback to management regarding common customer issues and suggest improvements to processes.

Pay: ₹7,000.00 - ₹10,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 7018324802

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