Quality Process Professional

6 days ago

Bengaluru Karnataka, India Capgemini Full time

**Primary Skill**:

- **Extensive experience of process definition and implementation covering various life cycles - Development / Maintenance / Transformation / Improvement / Innovation**:

- **Perform service contract, SOW, scope statement reviews to gather service, quality, risk and compliance management requirements**:

- **Building Process awareness in Engagement - Provide necessary process training, walkthrough of the processes and templates, assisting in Tools Setup**:

- **Perform periodic audits covering process, quality assurance, compliance, metrics and risk reviews aligned with customer’s expectations**:

- **Identify and facilitate improvement initiatives with quantified benefits r e.g. Incident reduction, FMEA effectiveness, Six Sigma Initiatives, Early Alerts etc**:

- **Monthly reviews and reporting of performance, findings, recommendations, alerts and inferential analysis to the management**:

- **Ensure readiness of the account project for internal and external audits**

**Secondary Skill**:

- **Clear understanding of various IT industry best Standards, frameworks and models ISO 9001, ISO 20000, CMMi, Agile, Lean & Six Sigma, ITIL, ASM, DevOps, SAFe**:

- **Participate / Conduct focus reviews and deep dive reviews of critical projects**

**Skills (competencies)**:
**Active Listening**

**Adaptive Thinking**

**Analytical Thinking**

**Assertiveness**

**Attention to Detail**

**Business Agility**

**Change Management**

**Conflict Management**

**Continuous Improvement**

**Decision-Making**

**Emotional Intelligence**

**Financial Control**

**Influencing**

**Innovation**

**Managing Difficult Conversations**

**Negotiation**

**Proactiveness**

**Problem Solving**

**Project Governance**

**Project Management**

**Project Planning**

**Project Reporting**

**Project Tracking**

**Relationship-Building**

**Risk Assessment**

**Risk Management**

**Scope Management**

**Stakeholder Management**

**Strategic Governance**

**Strategic Thinking**

**Team Management**

**Time Management**

**Unified Project Management (UPM)**

**Unified Service Management (USM)

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