Customer Care Professional Voice

5 days ago

Noida, India Expert Staffing Solutions Full time

Hiring for Gurgaon
- From 1 to 6 year(s) of experience
- ₹ 3,00,000 - 7,50,000 P.A.
- Noida, Gurgaon/Gurugram, Delhi / NCR**Roles and Responsibilities**

Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
To Verify Possible Fraud Charges On Dollar Accounts Identify potential fraud trends and patterns and review fraud claims from Card members

**Perks and Benefits**
- Role:_Customer Retention - Voice / Blended
- Salary:_ 3,00,000 - 7,50,000 P.A.
- Industry:_BPO / Call Centre
- Functional Area_Customer Success, Service & Operations
- Role Category_Voice / Blended
- Employment Type:_Full Time, Permanent
- Key Skills- BarclaysUS ProcessTELUSInternational Voice Process- ENCORECustomer ServiceVoice ProcessInboundFraud AnalyticsCommunication SkillsOutboundUpsellingSellingCustomer CareEXLExpediaNight ShiftBritish AirwaysUK ProcessInternational BPO- Skills highlighted with ‘‘ are preferred keyskillsEducation
- UG:_Graduation Not Required

**Company Profile**:
Expert Staffing Solutions
- This requirement is for our client based in Gurgaon- Company Info- Contact Company:_Expert Staffing Solutions

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