Coordinator , Google Account

About Reputation


- Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why Work at Reputation?

- Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

- We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.

- Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

- The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

- Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

- Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

- Our Mission: Help businesses _always know_ what their customers are saying about them and _always act _on that feedback.

Role Summary:
Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space?

is looking for a Google Account Coordinator with these skills. Your responsibilities would be to manage a portfolio of clients and locations, specifically for Google My Business, from implementation and onboarding, through day-to-day maintenance, for the industry leader in the online reputation management space.

The Google Account Coordinator is responsible for claiming, editing and maintaining Google My Business pages, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines.

Responsibilities:
- Managing all aspects of client data as an individual contributor on Google My Business, from initial onboarding, data acquisition, data entry, and ongoing maintenance to ensure of accuracy- Interfacing with customers and advising on best strategies for a successful online reputation management program- Working closely with the manager/lead to engage with engineering and product on customer product implementation and feature requests- Providing world-class customer service, through organization, urgency and strategy- Collaborating effectively with sales, professional services, product and peers to maximize the customer experience- Open to work 24/7 operations

Qualifications:
- 2-3 years of customer service and/or account management experience, SaaS a plus- Data entry, including working with large data sets, excel and ensuring they are in the correct format for import- Ability to hold others accountable and follow up consistently to ensure of end-to-end completion of client requests- Knowledge of social media platforms and review sites (preferred)- Highly organized, self-driven and eager to provide a superior customer service experience- Excellent written and verbal skills- Ability to work well under pressure- Ability to find creative solutions to challenging problems- Desire to excel and grow within the organization- Bachelor’s Degree preferred or equivalent experience

When you join Reputation, you can expect:
- Flexible working arrangements.- Career growth with paid training tuition opportunities.- Active Employee Resource Groups (ERGs) to engage with.- An equitable work environment.- We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.- At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:
- Health Insurance & Wellness B