Mis Executive

2 weeks ago


Aundh Pune Maharashtra, India TeamPlus Staffing Solution Pvt Ltd Full time

Knowledge and experience of customer service practices
- Related experience and training in troubleshooting and providing help desk support
- Excellent Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Team interaction
- Planning and organizing
- Attention to detail
- Stress tolerance
- General awareness of computer systems, PC repair, and network management

Job Profile:

- Responsible for answering queries and addressing system and user issues in a timely and professional manner
- Monitor and respond quickly to incoming requests/queries relate to issues
- Resourcefulness and quick-thinking nature to troubleshoot new and critical customer issues as they arise
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders and time
- Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Running reports to analyze common complaints and problems
- Identify and escalate situations requiring urgent attention
- Inform management of recurring problems
- Stay current with system information, changes and updates
- Help update training manuals for new and revised updates in HD process
- Data processing and upload
- Manual working In Excel
- Data reconciliation
- Answering helpdesk mails and Client queries
- Client interactions
- written and verbal.
- Manage the daily Operations/ Transition work for the clients assigned
- Will be the direct point of contact for the client
- Preparing Weekly & Monthly MIS Reports
- Preparing Daily Management information systems (MIS)
- Responsible for planning the day-to-day requirements for the clients
- Basic knowledge of tax and other compliance implications


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