Service Technician

7 days ago

Erode Tamil Nadu, India iPlanetcare Full time

**Skills **:Must have good experience in Laptop or Mobile Service

**Summary**:
The iOS Service Technician is responsible for diagnosing, troubleshooting, and repairing iOS devices, including iPhones, iPads, and other Apple products. This role requires technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service.

**Key Responsibilities**:
**Device Diagnosing and Troubleshooting**:

- Analyse and diagnose hardware and software issues in iOS devices.
- Conduct thorough troubleshooting to identify root causes of problems.

**Repair and Maintenance**:

- Perform repairs on iOS devices, including screen replacements, battery replacements, and other hardware repairs.
- Conduct software updates, installations, and configurations.

**Quality Assurance**:

- Ensure that all repairs meet quality standards and are conducted according to company guidelines.
- Perform thorough testing of repaired devices to verify functionality.

**Customer Interaction**:

- Interact with customers to gather information about device issues and provide clear explanations of repair options.
- Provide estimates for repair costs and turnaround times.

**Inventory Management**:

- Maintain accurate records of parts and inventory used for repairs.
- Order and restock necessary parts and supplies.

**Documentation and Reporting**:

- Document all repair activities, including detailed descriptions of issues, actions taken, and parts used.
- Generate reports on repair activities and maintain records for future reference.

**Stay Updated on iOS Technology**:

- Keep abreast of the latest iOS updates, features, and technical specifications.
- Continuously develop technical skills through training and self-study.

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Application Question(s):

- Are you working in authorised service center?

**Experience**:

- total work: 5 years (preferred)
- Mobile or Laptop Service: 1 year (preferred)

Work Location: In person

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