Customer Support Associate

2 weeks ago

Yelahanka New Town Bengaluru Karnataka, India Zeblaze Solutions Full time

**Job description**

**Responsibilities**:
**Issue Resolution**:Investigating and resolving customer issues, problems, and disputes promptly and effectively. Escalating complex issues to higher-level support or management as needed.

**Product Knowledge**: Acquiring and maintaining a comprehensive understanding of the company's products or services. Keeping up-to-date with changes in products, services, and policies.
**Communication Skills**: Demonstrating excellent verbal and written communication skills to convey information clearly and professionally. Actively listening to customers to understand their needs and concerns.
**Customer Education**: Educating customers on product features, usage, and troubleshooting procedures. Providing guidance on self-service options and resources.
**Multi-Channel Support**:Work closely with the marketing, operations, and customer support teams to ensure a seamless customer experience.
**Customer Feedback**:Collecting, analyzing, and summarizing customer feedback to identify trends and areas for improvement. Providing insights to the company based on customer feedback.

**Qualifications**:
Diploma / Bachelor's degree in related field.

Excellent communication and interpersonal abilities.

Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹23,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹23,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6360964616

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