
Service Delivery
4 days ago
**Greetings from HR**
We are seeking a proactive **Service Delivery & SLA Coordinator** to manage field operations and ensure SLA compliance across our fintech support ecosystem. The role involves coordinating with field engineers, tracking service tickets, and ensuring timely call closures for POS devices, payment terminals, and digital banking hardware.
**NOTE: Should be from from a Fintech / Payments Industry.**
**Key Responsibilities**:
- Monitor and manage **SLA adherence** and **TAT compliance** across service requests
- Coordinate with **field service engineers** for prompt issue resolution
- Track **incident tickets**, service logs, and escalate delays
- Ensure **call closure** within defined timelines
- Generate periodic **SLA reports** and highlight deviations
- Liaise with fintech clients/vendors to ensure service satisfaction
**Requirements**:
- 2-5 years of experience in **field service coordination** or **SLA management**:
- Exposure to **fintech, digital payments, or POS support operations**:
- Strong understanding of **ticketing systems**, **TAT**, and **service metrics**:
- Good communication and escalation handling skills
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- Do you have experience in Fintech / Payment Industry?
- Package would be between 18000 - 20000 Monthly? Would you fine with that?
**Experience**:
- SLA Management: 1 year (required)
Work Location: In person
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