Quality Anaylst
2 weeks ago
Role and Responsibilities
Conduct Transaction quality audits
- Provide Transaction Quality Metrics
- Provide Feedback and suggestions for Process improvement
- Publish Dashboards at defined intervals
- Conduct Root Cause Analysis for Process Deviations
- Drive Quality Initiatives
- Provide data inputs to internal stake holders
**Requirements**:
Graduation must
- 3-years of work experience in contact centres (Experience in customer service field in a contact center ) and one year Quality experience as QA
- Fluent in English & Hindi is mandate
Need to have specialization in written & spoken English
- Willingness to work in24x 7 work environment
- Good Knowledge of Audit and Evaluation function
- Analytical bent of mind having Knowledge of Seven Quality tools
- Understanding of the Business situation and capability to address issues
Looking for Immediate Joiner
**Benefits**:
**Direct Company per payroll**
**PF, ESI, Medicial claims**
**Virtual Interview**
**Job Information**:
Salary
**200000 - 500000**
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Work Experience
**Experienced**
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City
**Kolkata**
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State/Province
**West Bengal**
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Country
**India**
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Industry
**BPO**
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Zip/Postal Code
**700135
